Patient Services Representative - On Call
About The Position
Cowlitz Family Health Center is seeking a Patient Services Representative to serve as a welcoming first point of contact for patients. The role delivers customer service in person and by telephone in a fast-paced environment, helping patients feel valued and cared for while supporting the center’s mission to provide exceptional healthcare. The position involves appointment scheduling, patient check-ins, payment handling, data collection, insurance and healthcare-program eligibility verification, guiding patients and visitors, and administrative duties. The representative is expected to build professional, respectful relationships with patients and contribute to their holistic health and quality of life. The schedule varies depending on need. The position is represented by a collective bargaining agreement. The wage range is $19.83–$21.36 per hour. Candidates who receive a written employment offer must undergo testing for commonly abused controlled substances, consistent with the Drug-Free Workplace Act of 1988 and federal guidelines.
Requirements
- High school diploma or GED.
- 1–3 years of customer service, administrative support, and/or office experience; preferably in a healthcare setting.
- Computer skills.
- Excellent customer service skills.
- Strong communication and organizational skills.
- Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.
Nice To Haves
- Experience with the MS Office Suite is preferred.
- EPIC EMR experience is a plus.
Responsibilities
- Provide customer service to patients in person and by telephone.
- Schedule appointments and check in patients.
- Handle payments and collect data.
- Verify patient eligibility for insurance and healthcare programs.
- Guide patients and visitors.
- Perform administrative duties.
- Establish professional and respectful relationships with patients.
- Maintain a friendly demeanor, make sound decisions, and remain composed in high-pressure situations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
