Patient Services Representative I (Per-diem/On-Call)
About The Position
Radia Imaging Services is hiring a per-diem Patient Services Representative I to join its Radiology team in Olympia, Washington. The role provides compassionate customer service to patients and performs clerical and medical reception functions supporting the Imaging Center. Duties include scheduling and confirming appointments, providing preparation instructions, entering orders, verifying patient demographic and insurance information, and collecting and scanning documentation. The representative handles confidential patient information in compliance with HIPAA requirements and helps ensure a positive patient experience, including during busy periods. This entry-level position offers opportunities to expand responsibilities, develop skills, and gain hands-on experience. The schedule is on weekdays and varies according to coverage needs. Compensation is $21.24–$29.99 per hour, with an additional 15% of base wage in lieu of benefits.
Requirements
- High school diploma or equivalent.
- At least one year of customer service experience.
- Strong computer skills, including the ability to multitask and work with several software programs at the same time.
- Professional demeanor in appearance and behavior during work-related interactions.
- Organized, positive, and flexible approach, with strong communication skills.
Nice To Haves
- At least one year of medical office experience.
Responsibilities
- Communicate professionally and compassionately with patients.
- Perform clerical functions that support the Imaging Center.
- Provide excellent customer service and help ensure a positive patient experience.
- Manage busy periods in a friendly and efficient manner.
- Verify the accuracy of patient demographic and insurance information.
- Collect and scan necessary documentation.
- Enter incoming orders accurately and promptly.
- Handle confidential patient information discreetly and in compliance with HIPAA regulations.
- Schedule and confirm appointments and provide patient preparation instructions.
- Support front-desk medical reception as needed.
Benefits
- Paid sick leave accrual.
- 401(k) retirement plan, with employer matching contributions and potential annual profit-sharing contributions for eligible employees.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
