Patient Services Representative I (Per-diem/On-Call)

Radia Medical Imaging • Olympia, WA

2d

About The Position

Radia Imaging Services is hiring a per-diem, on-call Patient Services Representative I to support its Radiology team in Olympia, Washington. The role provides compassionate customer service to patients and clerical support for the Imaging Center, including scheduling and confirming appointments, providing preparation instructions, entering orders, and assisting with front-desk medical reception. The position is described as entry-level and offers opportunities to expand responsibilities, build skills, and gain hands-on experience.

The representative communicates professionally and compassionately with patients, helps ensure a positive patient experience, and manages busy periods in a friendly and efficient manner. The role also involves verifying patient demographic and insurance information, collecting and scanning documentation, accurately entering incoming orders, and handling confidential patient information in compliance with HIPAA regulations.

The work schedule is weekdays and varies according to coverage needs. The stated pay scale is $21.24–$29.99, with 15% added to base wages in lieu of benefits. The position includes paid sick leave accrual and access to a 401(k) retirement plan, subject to eligibility requirements; eligible participants may receive employer matching contributions up to a specified limit and an annual profit-sharing contribution.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer service position.
• Strong computer skills, including the ability to multitask and work with several software programs at the same time.
• Professional demeanor in appearance and behavior during work-related interactions.
• Organized, positive, and flexible attitude, with strong communication skills.

Nice To Haves

• At least 1 year of medical office experience.

Responsibilities

• Provide professional, compassionate communication and excellent customer service to patients.
• Schedule and confirm appointments and provide patient preparation instructions.
• Perform clerical functions to support the Imaging Center and provide front-desk medical reception as needed.
• Manage busy periods in a friendly and efficient manner.
• Verify the accuracy of patient demographic and insurance information.
• Collect and scan necessary documentation.
• Enter incoming orders accurately and promptly.
• Handle confidential patient information discreetly and in compliance with HIPAA regulations.

Benefits

• Paid sick leave accrual.
• 401(k) retirement plan, subject to eligibility requirements, with employer matching contributions up to a specified limit for eligible employees.
• Annual profit-sharing contribution for eligible participants.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED