Admissions Representative (On Call)

Monterey Bay Aquarium•, CA

10h•Onsite

About The Position

Under direct supervision, the Admissions Representative supports the Aquarium’s goal of providing excellent on-site visitor experiences that create emotional connections with diverse guests. The role works with team members to welcome, orient, assist, and thank Aquarium guests and members, and performs a variety of host and cashier duties throughout the Aquarium, especially indoors and outdoors around entry and exit points. Work takes place in a dynamic environment, with crowd facilitation on high-volume days and individualized hospitality on low-volume days. The position is on call and requires a minimum of four shifts per month, including at least two weekend shifts, as well as four holiday periods during the year from which the supervisor will schedule. The employee must also work at least once per month on days provided by the employee and scheduled by the supervisor.

Requirements

Experience working independently and as part of a team.
Ability to sustain enthusiastic interactions with guests and staff throughout each work shift.
Experience working with diverse audiences.
Ability to work indoors and outdoors for the full duration of a scheduled shift.
Ability and comfort proactively approaching guests.
Ability to work with multiple age groups, including adults and families.
Ability to multitask and work positively with interruptions.
Comfort using or learning new technology.
Strong communication skills using phones, radio, and email.
Ability to adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards and the Guest Experience Image, Appearance, and Uniform Standards.
Ability to support the Monterey Bay Aquarium’s mission and work within and maintain its Core Values.
For on-call staff: provide a minimum of four shifts per month, including at least two weekend shifts, and be available for four holiday periods during the year for supervisor scheduling.
For on-call staff: work at least once per month on days provided by the employee and scheduled by the supervisor.
Ability to sit, stand, walk, and bend; occasional unassisted lifting of up to 50 pounds.

Nice To Haves

Ability to converse in another international language, such as Spanish, Chinese, Japanese, French, German, or Portuguese.
Ability to work alongside Teen Conservation Leader (TCL) students.
Experience working with typical office and custodial equipment.

Responsibilities

Greet guests, engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium, and welcome, check in, orient, and escort groups through Hovden Way.
Communicate information to help guests plan their visits, answer questions, and promote Aquarium programs and membership.
Use hand-held models and live-animal tubes to engage guests and orient them to Aquarium spaces and exhibits.
Maintain knowledge of Aquarium exhibits and programs and common information about the Monterey area.
Manage cue lines outside the building and in the auditorium while maintaining enthusiastic guest interactions.
Handle ticket and membership transactions and follow cash-handling procedures at the Main and Membership Entrances.
Engage guests throughout the Aquarium through Guest Experience Operations activities.
Support safe and efficient exit, check-in, and re-entry procedures for guests, volunteers, and staff during emergency evacuations.
Support other Operations Department workgroups and Guest Experience departments, including assisting the Guest Support Service team with daily tasks.
Attend scheduled staff trainings and departmental meetings, and complete required training assigned by supervisors and the MBA P&C and Safety Departments.
Assist with mentoring incoming staff.