Admissions Representative

Sierra Health and Wellness • Sacramento, CA

21h

About The Position

The Admissions Representative carries out admissions activities across all programs and levels of care and serves as the initial point of contact for potential clients and referring parties. The role provides customer service, records information in databases, and works with facility program staff to help ensure referrals are appropriate for successful services. The position is based in office and healthcare settings with clients and employees present, primarily indoors with occasional outdoor work. Travel to various offices or facility locations is required. Sierra Health and Wellness is an Equal Opportunity Employer.

Requirements

• High school diploma or GED equivalent.
• Familiarity with HIPAA, client confidentiality, and personal rights.
• CPR/First Aid certification.
• Current TB test and health screen.
• Valid driver’s license.
• Verbal and written communication skills.
• Interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite or related software.
• Strong organizational skills and attention to detail.
• Ability to work independently.

Nice To Haves

• Associate’s or bachelor’s degree from an accredited university in a related field.
• Three to five years of experience in an admissions role.

Responsibilities

• Establish and maintain trusting, professional relationships with referring parties.
• Enter client data into facility databases and maintain accurate records of admissions, discharges, transfers, and moves between levels of care.
• Communicate professionally and collaboratively with referring parties to understand their needs, including requests to transfer clients or locate additional services.
• Maintain awareness of facility programs, eligibility requirements, competencies, and strengths.
• Track referrals daily and provide weekly and monthly updates to the department director.
• Follow up with clients who have not successfully connected to services.
• Conduct wellness checks with clients at 30-, 60-, and 90-day anniversaries of completion.
• Process patient payments accurately and notify the billing office so accounts are properly credited.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED