Admissions Representative

South University•Pittsburgh, PA

About The Position

The Admissions Representative recruits qualified applicants for admission to the University in accordance with applicable state and federal accreditation requirements, institutional policies and regulations, and high ethical standards. The role manages time and inquiry resources to generate interest in the University's programs, makes a high volume of prospective-student phone contacts to secure appointments and facilitate interviews, and follows up with unresolved interviewees and future class applicants. The representative works with Student Support Services to support students and help them matriculate successfully. The position is expected to uphold South University's philosophy of providing quality client services, supporting employee development and involvement, applying sound economic principles, and maintaining an environment conducive to innovation, positive thinking, and expansion. The representative explains educational programs, expected outcomes, student services, and financial considerations to prospective students, parents, and educators; manages inquiries and recruitment activities; interviews and follows up with applicants; forecasts projected enrollment; and supports interdepartmental data collection and problem-solving. The role also participates in a variety of recruitment and enrollment activities.

Requirements

Bachelor’s degree in business or a related field and one year of successful admissions or sales experience, or an associate’s degree and three years of successful admissions or sales experience.
Sincere interest in helping others achieve life goals.
Excellent written and verbal communication skills.
Strong interpersonal skills with faculty and student populations.
Superior organizational and problem-resolution skills.
Goal-oriented and highly ethical.
Strong expertise with MS Office and field-related hardware, software packages, and reporting systems.
Ability to work effectively as a leader or team member and collaborate with other departments.
Ability to listen to customers, understand their requests, and respond positively.
Ability to adapt to changing assignments and multiple priorities.
Ability to manage multiple tasks and meet deadlines successfully.

Responsibilities

Explain educational programs, expected outcomes, student services, and financial considerations accurately and completely to students, parents, and educators.
Manage inquiries to ensure prompt contact and meet weekly performance goals, using approved recruitment policies and formats.
Make effective contact with inquiries and redirect unqualified candidates whose career goals are incompatible with the programs.
Ask phone and in-person contacts for referrals to prospective applicants and secure new personally developed referrals.
Schedule and conduct interviews, pursue qualified candidates for enrollment, and assess candidates’ career-goal compatibility.
Periodically forecast projected new students for admissions leadership.
Conduct follow-up meetings at least monthly with all applicants to support successful matriculation.
Assist other personnel and departments with data collection and problem-solving.
Participate in recruitment and enrollment activities, including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, and employer partnerships.
Perform other duties as assigned.