Admissions Representative

ECPI University•San Antonio, TX

7d•Onsite

About The Position

The Admissions Representative works at ECPI University’s San Antonio, Texas campus and helps prospective students through the admissions process in an efficient, professional, and supportive manner. The role serves as a recruiter, advisor, and guide, helping prospective learners identify programs that fit their interests, qualifications, and career goals. Representatives set appointments, conduct in-depth interviews and campus tours, and provide accurate information about university programs. They also represent the university on and off campus and collaborate with other departments to support student satisfaction.

Requirements

Passion for helping others achieve their educational and career goals.
Excellent customer service skills, including effective follow-up and follow-through.
Effective oral and written communication skills.
Effective computer skills and familiarity with professional use of social media.
Demonstrated ability to work effectively independently and as part of a team.
Any equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree preferred.
One to three years of successful experience in sales, marketing, public relations, recruitment, or a related field strongly preferred.
Two to three years of related experience, including appointment setting, interviewing, relationship building, client services, follow-up, and coordinating programs and events.

Responsibilities

Provide excellent customer service to prospective students through consistent outreach and follow-up.
Make outbound calls to prospective students who have expressed interest in attending the university.
Meet with prospective students to explain program offerings and advise them on suitable programs based on their interests, qualifications, and career goals.
Represent the university on and off campus to prospective students, parents, and other people or organizations involved in college selection.
Attend admissions department meetings and training sessions.
Accurately track inquiries and admissions activity, and complete daily activity reports.
Ensure enrollment paperwork is completed accurately and on time.
Keep required reports and information in university systems current and accurate.
Follow the university’s code of ethics and comply with its policies and procedures, state and federal laws, and accrediting-body regulations.
Network and build relationships to generate referrals.
Collaborate with other departments to support student satisfaction.
Assist with planning and implementing on-campus events and programs for groups and individuals.