Patient Services Representative Endoscopy Scheduler

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services. The role supports patients through complex problem solving and a range of administrative and scheduling functions, including referrals, procedures, surgeries, tests, insurance authorizations, and electronic health record workflows. You may also assist with training new team members and perform the Patient Services Representative, Associate role when needed.

This is a full-time, 40-hour-per-week position in the Gastroenterology HOPD department in Grand Rapids, Michigan. The schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, on the day shift.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, using high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including assisting with patient check-out.
• Schedule patient appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests, including reviewing medical records for incoming referrals.
• Maintain and modify provider templates.
• Navigate external patient referral portals.
• Reconcile multidepartment deposits.
• Obtain insurance authorizations and/or verify prior authorization; assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and faxing through Right Fax, and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk-mitigation measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED