Endoscopy Surgery Scheduler

Evergreen Family Medicine•Roseburg, OR

2d•$18 - $26•Onsite

About The Position

Evergreen Family Medicine is seeking an Endoscopy Surgery Scheduler to support its patient-centered outpatient clinics in Roseburg, Sutherlin, and Myrtle Creek, Oregon. The role coordinates surgery scheduling and related communications while helping provide patients with a positive experience and high-quality care. The position also performs patient-facing administrative and scheduling tasks, maintains accurate records, and follows HIPAA requirements, company policies, and applicable state and federal regulations. Evergreen Family Medicine is a Drug Free Workplace. Candidates offered employment must pass a pre-employment drug screen and background check. The role includes prolonged computer and desk work, frequent walking and hand use, occasional sitting and stooping, kneeling, or crouching, long periods of standing and moving, and lifting up to 15–35 pounds at times. The employee must be able to withstand physical and emotional stress.

Requirements

High school diploma or equivalent.
Two years of experience in the medical field.
Ability to communicate effectively, orally and in writing.
Ability to maintain the confidentiality of private information.
Friendly demeanor and positive attitude.
Ability to withstand physical and emotional stress.
Ability to lift up to 15–35 pounds at times.

Responsibilities

Greet visitors, determine their needs, and direct them to the appropriate area.
Collect patient and insurance information, copayments, and contact information by phone or in person, and enter information into the company’s software system.
Maintain patient confidentiality in accordance with HIPAA regulations and Evergreen Family Medicine policies.
Follow departmental standards, protocols, policies, and applicable state and federal regulations.
Communicate professionally with coworkers, managers, patients, outside provider offices, facilities, and insurers by phone, email, fax, computer, or in person.
Answer telephone calls and redirect them to the appropriate staff or department as needed.
Maintain knowledge of insurance plans and verify benefits and eligibility, including OHP, DCIPA, and Atrio, and PCP assignment.
Create appropriate patient cases, requests, communications, and appointments in Athena to advocate for patients.
Maintain working knowledge of Athena and participate in offered continuing education and training.
Accurately account for posted credit card transactions and balance the batch at the end of the night.
Promote teamwork, a positive outlook, and professionalism.
Schedule requested surgeries at the appropriate place of service.
Notify patients, physicians, staff, insurance companies, and surgical facilities (Mercy Medical Center and Oregon Surgery Center) of required information, including surgical forms, prior authorization decisions, pre- and post-operative appointments, and required pre-surgical procedures such as an EKG.
Submit required prior authorizations for procedures, medications, and medical devices.
Maintain an in-depth understanding of insurance requirements for prior authorization approvals and surgery.
Obtain and maintain required DHS consent and surgical forms in both hard-copy and digital formats, and submit required consents and instructions to MMC and OSC within the required time frame.
Assess patient needs and document accurately; communicate with providers, nurses, and team members to support patient well-being.
Maintain a clean, neat, and safe environment for patients and staff; help ensure equipment is safe and clean; and use supplies economically.
Use slow periods productively to prepare for future Evergreen Family Medicine needs.
Perform other duties as assigned by the manager.