Endoscopy Surgery Scheduler

Evergreen Family Medicine•Roseburg, OR

About The Position

Evergreen Family Medicine is a patient-centered outpatient clinic serving Roseburg, Sutherlin, and Myrtle Creek, Oregon. The Endoscopy Surgery Scheduler helps provide patients with a positive experience and high-quality care by coordinating surgery scheduling and related authorizations, appointments, forms, and communications. The role also performs front-desk and patient-information duties, communicates with patients and healthcare partners, and follows clinic policies, confidentiality requirements, and applicable regulations. Candidates offered employment must pass a pre-employment drug screen and background check.

Requirements

High school diploma or equivalent.
Two years of experience in the medical field.
Ability to communicate effectively, orally and in writing.
Ability to maintain the confidentiality of private information.
Friendly demeanor and positive attitude.
Ability to assess patient needs and document accurately.
Ability to communicate with providers, nurses, and other team members to support patient well-being.
Ability to withstand physical and emotional stress.
Ability to lift 15–35 pounds at times.

Responsibilities

Greet visitors, determine their needs, and direct them to the appropriate area.
Collect patient, insurance, copayment, and contact information by phone or in person and enter it into the company’s software system.
Maintain confidentiality in accordance with HIPAA regulations and Evergreen Family Medicine policies.
Follow departmental standards, protocols, policies, and state and federal regulations.
Communicate professionally with coworkers, managers, patients, outside provider offices, facilities, and insurance companies by phone, email, fax, or computer.
Answer and redirect telephone calls efficiently.
Maintain current knowledge of insurance plans and verify benefits and eligibility, including OHP, DCIPA, and Atrio, and PCP assignment.
Advocate for patients by creating appropriate cases, requests, communications, and appointments in Athena.
Maintain working knowledge of Athena and participate in continuing education and training offered by the manager or company.
Account for posted credit card transactions and balance the batch at the end of the night.
Promote teamwork, a positive outlook, and professionalism.
Schedule requested surgeries at the appropriate place of service.
Notify patients, physicians, necessary staff, insurance companies, and surgical facilities (Mercy Medical Center and Oregon Surgery Center) of required information, including surgical forms, prior-authorization decisions, preoperative and postoperative appointments, and required pre-surgery procedures such as an EKG.
Submit required prior authorizations for procedures, medications, and medical devices.
Maintain current, in-depth knowledge of insurance requirements for prior-authorization approvals and surgical requirements.
Obtain and maintain required DHS consent and surgical forms in hard-copy and digital formats.
Submit required consents and instructions to Mercy Medical Center and Oregon Surgery Center within the required time frame.
Maintain a clean, neat, and safe work environment for patients and staff in accordance with policies and procedures.
Use supplies economically and ensure equipment is maintained in a safe and clean manner.
Minimize nonproductive time and use slower periods to prepare for future clinic needs.
Perform other duties as assigned by the manager.