Patient Services Scheduler

Valley Health Partners • Allentown, PA

7d • Onsite

About The Position

The Patient Services Scheduler coordinates patient scheduling activities—including appointments, procedures, and exams—for one VHPCHC service line. The role provides customer service to patients, physician offices, and staff while assisting with scheduling needs and appointment coordination. The position is based at the Patient Resource Center, Valley Health Partners, in Allentown, Pennsylvania, and may float to other locations based on business needs.

Requirements

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to learn scheduling systems and electronic medical records (EMR).
• Ability to work in a fast-paced environment while handling multiple tasks.
• Attention to detail and accurate data entry skills.
• Professional and courteous phone etiquette.
• Ability to maintain strict confidentiality.
• Basic computer and Microsoft Office skills.

Nice To Haves

• Associate’s degree in Business, Healthcare Administration, Public Health, or a related field.
• Customer service experience.
• Bilingual English/Spanish.

Responsibilities

• Coordinate scheduling of appointments, procedures, and exams for one VHPCHC service line.
• Assist patients, physician offices, and staff with scheduling needs and appointment coordination while providing excellent customer service.
• Float to other locations as assigned based on business needs.
• Perform other related duties as assigned by management.

Benefits

• Choice of medical, dental, and vision plans with affordable rates.
• 403(b) retirement plan with company match.
• Paid time off for holidays, vacation, sick, and personal days.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED