Patient Services Associate- Scheduler

Pediatrix•Lawrenceville, GA

About The Position

The Patient Services Associate (PSA) ensures an excellent patient experience and efficient front-office workflows. The role welcomes patients, manages check-in and check-out, collects payments, communicates wait times, and supports patient inquiries. The PSA schedules and coordinates appointments, verifies insurance and updates patient information to support accurate billing, prepares daily clinic schedules and charts for upcoming appointments, and supports the practice care team in delivering high-quality care.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of medical terminology.
Superior customer service skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced, high-stress environment.
Ability to manage multiple projects at one time.
Ability to work as a team player.
Ability to prioritize responsibilities and meet deadlines.

Nice To Haves

Two to three years of recent experience in a related position in a medical office setting.
Strong computer knowledge, including Microsoft Office.
Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements relevant to the practice’s services.

Responsibilities

Welcome patients and visitors in a professional, friendly manner.
Register and check in patients, verifying demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow-up appointments and provide visit summaries or referrals as needed.
Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol; scheduling duties may account for up to 99% of the role.
Confirm and reschedule appointments, and promptly communicate changes or delays.
Manage high-volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Review and update patient demographic and insurance information.
Verify insurance eligibility and benefits before appointments.
Obtain and document pre-authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and expectations for payment at the time of service.
Maintain knowledge of insurance requirements, including managed care and government programs.
Prepare daily clinic schedules and complete chart preparation for upcoming appointments.
Support office operations, including faxing, scanning, and indexing documents into patients’ medical records.
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and comply with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.