Patient Services Rep - Gig Harbor

Proliance Surgeons•Gig Harbor, WA

19h•$20 - $32•Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and their loved ones and serves as a liaison for appointments, accommodations, and access to physicians. The role supports patient scheduling and check-in, verifies eligibility and insurance information, processes records and other required information, and coordinates with physicians, medical assistants, and the clinical team about scheduling needs. The position is on-site at the Gig Harbor location, Monday through Friday, 8:30 a.m. to 5 p.m.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience; medical office experience is preferred.
At least 1 year of front-office or reception experience; medical experience is preferred.
Superior customer service and interpersonal skills, including patience, composure, and cooperation with patients, physicians, and staff.
Follow safety, risk-management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Use time efficiently with attention to quality, detail, accuracy, and completion.
Dependable attendance and willingness and ability to work varied hours.
Remain objective and adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills and ability to provide feedback to improve performance.
Self-motivated, able to work independently with little supervision, and able to overcome obstacles and challenges.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule appointments, including follow-ups, according to established protocols and office policies.
Check in established and new patients and verify information, insurance, and referrals; ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, schedule appointments, and direct calls and messages to appropriate staff or physicians.
Identify payor source and verify insurance eligibility and financial status.
Enter personal health and financial information accurately into the practice management system and protect patient privacy in compliance with applicable laws.
Assist patients with check-in and completion of paperwork or forms as needed.
Communicate appointment status, wait times, and cancelled or rescheduled appointments proactively.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and account balances due.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.