Vision Care - Patient Services Representative – No Experience Required!
About The Position
The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the MWEC Central Billing department. The role includes verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging, responding to patient inquiries, and maintaining charts. The representative helps provide a friendly, professional patient experience and supports the efficient operation of the office. Duties include managing patient communications and records, processing billing and insurance information, monitoring patient flow, and completing daily financial and reporting tasks. The role also involves maintaining a safe and clean office environment and performing other duties assigned by the office manager and doctors.
Requirements
- High school graduate or equivalent.
- Ability to perform sedentary work involving sitting most of the time.
- Visual acuity to determine the accuracy, neatness, and thoroughness of assigned work.
Nice To Haves
- Previous medical office experience.
- Knowledge of medical coding and billing.
Responsibilities
- Greet patients in a friendly, professional manner.
- Answer phone calls, schedule appointments, and assist with patient communications and recalls.
- Respond to patient inquiries about billing, procedures, policies, and available services.
- Prepare patient charts before appointments and complete them upon patient arrival.
- Process patients through checkout by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data into the EHR.
- Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting required reports.
- Monitor patient flow throughout the office and communicate delays appropriately.
- Provide a safe and clean office environment.
- Perform other duties and assume responsibilities as determined by the office manager and doctors.
Benefits
- 6.5 paid holidays per year.
- Approximately 10 days of PTO within the first year.
- Employee Referral Program.
- Health, dental, vision, and 401(k) benefits.
- Company-paid certification program offering opportunities for growth and wage increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
