OC Patient Services Representative, Redmond UC, Per Diem

Overlake Hospital Medical Center • Redmond, WA

19d • Onsite

About The Position

Overlake Medical Center and Clinics is hiring a per diem Patient Services Representative for its Redmond Urgent Care in Redmond. The role provides customer service and front office support to patients, coordinates communications among staff, patients, and providers about the patient check-in process, and collects and distributes records to appropriate staff through Epic, the electronic medical record system. The position also performs clerical, scheduling, and records activities in support of patients and staff.

Requirements

• High school diploma or GED required.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multitask and remain organized and detail-oriented.
• Proficient computer keyboard skills.

Nice To Haves

• At least one year of administrative experience in a medical facility is preferred.
• Previous physician office, hospital, or other frontline customer-contact experience in a business setting is preferred.

Responsibilities

• Provide customer service and front office services to patients.
• Coordinate communications among staff, patients, and providers about the patient check-in process.
• Collect records and distribute them to appropriate staff through Epic.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Retirement plan matching starting at 5% and increasing to 7% after five years, with immediate vesting.
• Pre-tax and Roth after-tax retirement savings plans.
• Expanded Employee Assistance Program.
• Caregiver support program for childcare, eldercare, and other needs.
• Free parking and Orca transit passes.

What This Job Offers

• Education Level: High school or GED