Patient Services Representative II, Per Diem
About The Position
Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates electronic health records (EHR). Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient, family/support group, and healthcare-provider confidence and cooperation through competent job performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific tasks and/or orient other staff to the department. This per diem/casual position offers flexible scheduling with a minimum of two shifts per month. Shifts are varied, eight-hour day shifts between 6:45 AM and 8:15 PM, with weekends and holidays as needed. The primary location is Castro Valley, California, and travel and coverage across SEBMF locations are required based on business needs, including Berkeley, Albany, Antioch, Oakland, Richmond, Lafayette, Orinda, Solano, Walnut Creek, and Brentwood. The role requires a high school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma. Typical experience is one year of recent relevant experience. The pay range is $32.16 to $45.02 per hour. The position is non-exempt and has no benefits listed.
Requirements
- High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
- One year of recent relevant experience.
- Basic knowledge of insurance policies and procedures and patient billing.
- Ability to interpret data and instructions in written, oral, diagram, or schedule form.
- Written and verbal communication skills for communicating with patients, team members, supervisors, and other hospital personnel.
- Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
- General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
- Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
- Ability to build collaborative relationships with peers and other staff members.
- Ability to work a minimum of two shifts per month and varied eight-hour shifts, including weekends and holidays as needed.
- Travel and coverage across SEBMF locations based on business needs.
Responsibilities
- Greet and check in patients entering the outpatient medical facility.
- Verify patient information, schedule appointments, and update electronic health records.
- Facilitate intake procedures, including completion of healthcare and insurance forms.
- Collect payments for services.
- Communicate effectively with patients, their families or support groups, healthcare providers, fellow team members, supervisors, and other hospital personnel.
- Adhere to organizational and local, state, and federal regulations, codes, policies, and procedures to ensure patient privacy and safety.
- Protect the privacy of each patient's Protected Health Information (PHI).
- May perform specific tasks and/or orient other staff to the department.
- Travel to and provide coverage at SEBMF locations based on business needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
