Patient Service Representative II, Per Diem

Sutter Health•Brentwood, NY

22h•Onsite

About The Position

The Patient Service Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates electronic health records, facilitates intake procedures such as completing healthcare and insurance forms, and collects payments for services. The representative builds patient and provider confidence through competent performance and effective communication, and follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The position may also involve performing specific departmental tasks and orienting other staff. The primary location is Brentwood, California. Travel and coverage are required across SEBMF locations as business needs dictate, including Orinda, Albany, Castro Valley, Oakland, Berkeley, Richmond, Lafayette, Antioch, Solano, and Vallejo. The schedule is varied and per diem/casual, with eight-hour shifts and variable days; weekend work may be needed. The role requires a high school diploma or equivalent education/experience, or equivalent experience in lieu of the stated education requirement, and typically one year of recent relevant experience. Candidates should have basic knowledge of insurance policies, procedures, and patient billing; communication, time-management, organizational, and computer skills; and the ability to prioritize work, meet deadlines, handle interruptions, work independently and collaboratively, resolve standard problems using established options, and protect patients’ protected health information.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
Typically one year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for working with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.
Ability to travel and provide coverage across SEBMF locations based on business needs.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety.
Protect the privacy of patients’ Protected Health Information (PHI).
Perform specific departmental tasks and/or orient other staff, as needed.
Travel to and provide coverage across SEBMF locations according to business needs.