Patient Services Representative/ Collector (Beechtree DX)

The Health Alliance•Midvale, UT

12d

About The Position

As an Observed Urine Specimen Collector, you will help ensure efficient specimen collection and processing while maintaining professionalism and excellent customer service. This is a field-based role involving onsite specimen collection and processing, couriering samples, coordinating with clients and the Draper-based lab, and providing patient care. The role requires local travel to assigned locations as needed.

Requirements

High school diploma or equivalent.
Must pass a Department of Health & Human Services (DHHS) background check.
Strong organizational, communication, and interpersonal skills.
Ability to work independently, prioritize tasks, and handle pressure professionally.
Strong attention to detail and accuracy in record-keeping.
Excellent verbal and written communication skills.
Ability to adapt to changing processes and maintain compliance with new procedures.
Intermediate computer skills.

Nice To Haves

Experience in specimen collection or a related medical field is preferred but not required.
Basic knowledge of medical terminology and laboratory information systems.

Responsibilities

Conduct observed urine specimen collections for patients of all ages.
Ensure smooth specimen workflows and timely delivery to meet company needs.
Travel between locations for collections, sample processing, and couriering.
Manage inventory and supplies for assigned locations.
Provide exceptional customer service to clients while maintaining company standards.
Uphold quality assurance and exercise independent judgment during specimen collection and processing.
Collaborate with internal teams to resolve issues and improve processes.
Complete and review processing documentation as required.
Troubleshoot and resolve collection and processing issues with clients and lab staff.
Ensure compliance with federal and state regulations, including HIPAA, and company policies.
Travel locally to assigned locations as needed.
Perform other duties as required.