Patient Services Representative Associate Resource OP Rehab Pediatric

Corewell Health • Zeeland, MI

9d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services in pediatric outpatient rehabilitation. Serves as a concierge for patients and visitors, supports patient registration and appointment coordination, maintains medical records, and performs related clerical and safety functions. The position is casual and part-time, with hours between 7:00 a.m. and 6:00 p.m. Monday through Friday and no weekends.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, including collecting payments and co-payments.
• Answer telephone and switchboard calls; schedule routine patient appointments; order supplies; generate no-show and recall letters; process and sort mail; and produce end-of-day reports.
• Document patient phone calls in the EHR when needed for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist with kiosk registration.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards, upload Right Fax documents into EPIC, and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and matching savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED