Patient Services Receptionist

Urology Specialists•Greensboro, NC

10h

About The Position

Urology Specialists of the Carolinas is a large independent urology group serving patients across the Carolinas. The organization is physician-led and has more than 70 providers delivering comprehensive urologic care. The Patient Services Receptionist joins its expanding clerical team and supports patient care through scheduling, check-in and check-out, insurance and demographic updates, patient inquiries, and communications with providers and staff. The ideal candidate is compassionate, detail-oriented, committed to teamwork, and focused on clerical excellence.

Requirements

High school diploma or GED required.

Nice To Haves

Experience handling insurance verification, prior authorization, and patient collections.

Responsibilities

Perform clerical duties in a medical setting, including scheduling appointments, collecting copays, deductibles, and patient balances, and assisting with patient check-in and check-out.
Verify and update demographic and insurance information, and scan identification and insurance information into the EMR.
Respond to inquiries about benefits, balances, and authorizations in a timely and professional manner.
Manage provider calendars, ensure referral or authorization requirements are met, and support scheduling new and follow-up patients.
Manage incoming calls and triage messages.
Promptly notify staff of patient arrivals, cancellations, and schedule changes.