Patient Services Project Manager (12-Month Contract)

AstraZeneca•Mississauga, ON

11d•Hybrid

About The Position

The Patient Services Project Manager will help build our Patient Centre of Excellence (PCoE) capability. This is a program-agnostic role which may move to support multiple therapeutic areas over time. You will responsible for leading and delivering a portfolio of projects and initiatives that improve and expand service offerings in close collaboration with internal stakeholders, other relevant cross-functional teams, and selected vendors. At AstraZeneca, we are at the forefront of shaping the future of healthcare. Our unique position as medical leaders allow us to drive innovation and make significant contributions across the healthcare ecosystem. We flourish with collaboration, demonstrating our scientific knowledge and business sense to bring new insights to life. Our commitment to evidence generation and external scientific engagement ensures that we remain leaders in the field. By developing and delivering our science to patients in need, we help reinvest back into research and support our scientific innovations. Join us in making a significant impact on patients' lives while advancing your career in an inspiring environment. AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all. Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients. Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking. We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions. As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential. Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.

Requirements

Minimum 2 years’ experience in project management preferably within patient support programs or the pharmaceutical industries; proven success launching and operationalizing patient services.
Post-secondary education, preferably in health sciences or business. Equivalent experience will be considered.
Comfortable with budgeting, analyzing data to identify trends, and translating insights into actions.
Clear communicator with strong interpersonal skills; effective in highly collaborative, matrixed environments.
Ability to align stakeholders and drive change across internal teams and external partners.
Individual contributor role with day-to-day leadership across cross-functional teams and vendor partners; no direct reports.

Nice To Haves

Bilingualism (English/French) is an asset.
Results-focused and accountable: Determined with a strong ownership mindset.
Adaptable and improvement-oriented: Advocates for change; resilient with a bias for action.
Collaborative: Builds positive relationships across teams and vendors.
Organized and thorough: Operates with urgency while maintaining quality.
Structured problem solver: Comfortable with ambiguity and able to bring clarity.
Effective communicator and influencer: Aligns teams and moves work forward.
Curious and growth-minded: Learns quickly and embraces new insights.

Responsibilities

Lead project delivery: apply project management principles and methods to ensure key projects are accurately prioritized and managed to meet quality and budget objectives.
PSP support: Partner with PCoE colleagues on practical project management approaches and process improvements.
Collaborate across functions: Partner with Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial teams to translate insights and market dynamics into better services.
Vendor management: Collaborate with external partners to ensure timely, on-budget, high-quality project delivery.
Shape vision and design: Contribute to PCoE strategy; map journeys and processes, identify barriers for patients and HCPs, and develop solutions that improve engagement and adherence.
Bring market insight: Stay current on policies and industry offerings; convert insights into practical recommendations.
Continuous improvement: Identify and drive enhancements to AZ processes, tools, and ways of working.
Knowledge sharing: Facilitate best-practice exchange and knowledge transfer across functions.
Support governance and risk management: Uphold SOPs, escalation pathways, and risk/issue management to ensure compliant, patient-centric operations.