Patient Services Coordinator
PT Solutions Physical Therapy•Pensacola, FL
•$17 - $19
About The Position
PT Solutions Physical Therapy is seeking a Patient Service Coordinator to support patients, providers, and insurers and help make the care journey seamless, efficient, and supportive. The role handles administrative and communication processes that enable patients to access care, including insurance verification, prior authorizations, physician referrals, scheduling, and payment reconciliation. The position offers ongoing training, mentorship, and opportunities for career advancement.
Requirements
- High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
- 1–2 years of customer service experience; healthcare experience is preferred.
- Availability within the hours of 7 a.m. to 7 p.m., Monday through Friday.
Nice To Haves
- Customer service experience in healthcare.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Collect over-the-counter payments and reconcile charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Performance-based incentives
- Professional development through strategic internal platforms
- Career progression opportunities
- Paid time off (PTO)
- Sick leave or Extended Illness Bank (EIB) accrual, depending on state law
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
