Patient Services Coordinator

Sentara Hospitals•Norfolk, VA

2d•Onsite

About The Position

Sentara Health is looking to hire a Patient Service Coordinator. Hours of operations are M-F 8:00am to 5:00pm. Must be flexible to work every other weekend. A Patient Services Coordinator is responsible for intake of authorization requests via fax, phone, email and provider portal. Building authorization shells in JIVA, routing authorizations for nurse review. Coordinates activities for specific practices, including insurance verification/obtaining pre-certification. Responsible for answering provider calls and assisting with questions related to authorization process. Outreach to providers to request clinical information needed for medical necessity review. Assist in scheduling peer-to-peer calls, as requested.

Requirements

High School Diploma (required)
Previous Healthcare experience (required)

Responsibilities

Intake of authorization requests via fax, phone, email and provider portal.
Building authorization shells in JIVA.
Routing authorizations for nurse review.
Coordinating activities for specific practices, including insurance verification/obtaining pre-certification.
Answering provider calls and assisting with questions related to authorization process.
Outreach to providers to request clinical information needed for medical necessity review.
Assist in scheduling peer-to-peer calls, as requested.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met.