Patient Services Coordinator

The US Oncology Network•Bastrop, TX

2d•Onsite

About The Position

The Patient Services Coordinator supports the Medical Oncology Department at Texas Oncology’s clinic at 3107 Highway 71 East in Bastrop, Texas. This full-time role may be hired at Level 1, Level 2, or Senior level based on relevant work experience. The typical workweek is Monday through Friday, 7:30 a.m. to 4:30 p.m. The coordinator welcomes patients and their visitors, registers and schedules appointments, handles incoming calls and messages, and provides general administrative support. The role also supports and adheres to the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values.

Requirements

High school diploma or equivalent required for Level 1.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Successful completion of required e-learning courses within 90 days of occupying the position.
For Level 2, including Level 1 requirements: at least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
For Senior level, including Level 1 and Level 2 requirements: at least 5 years of front medical office receptionist experience with insurance forms and scheduling software.
Ability to meet the physical demands of the role, including regularly sitting and using hands to handle or feel; occasionally standing, walking, reaching, and lifting or moving up to 30 pounds; and having vision and hearing corrected to normal ranges.

Nice To Haves

Some receptionist or office experience preferred for Level 1.
Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check in patients and notify clinical staff of their arrival.
Provide patients with paperwork, explain what they need to complete, and collect, check for completeness, and file completed forms.
Update patient demographic and insurance information, collect co-pays and balances, and provide receipts.
Answer, screen, and respond to routine calls and questions; direct calls or messages to appropriate personnel, page clinic staff when needed, and communicate messages accurately and promptly.
Check patients out after examinations and schedule return appointments according to physician or office guidelines; provide appointment details and instructions.
Record cancellations and missed appointments, reschedule as appropriate, notify relevant staff, and document the information in the patient chart.
Provide administrative support, including filing charts and forms and typing memos and forms as needed.
Keep the lobby neat and orderly and maintain supplies of forms and office materials for daily activities.
Protect patient records and follow confidentiality requirements and applicable state and federal laws and guidelines.
Perform other duties as requested or assigned and adhere to the US Oncology Compliance Program, Code of Ethics, Business Standards, and Shared Values.