Patient Services Coordinator
About The Position
PT Solutions Physical Therapy is seeking a Patient Services Coordinator to support patients, providers, and insurers and help make the care journey seamless, efficient, and supportive. The position manages administrative and communication processes that enable patients to access care, including insurance verification, prior authorizations, physician referrals, and scheduling. The coordinator works with patients, providers, clinicians, and internal operational departments while maintaining HIPAA guidelines. This is a full-time role scheduled Monday through Thursday from 10 a.m. to 6 p.m. and Friday from 8 a.m. to 4 p.m. The posted pay range is $19–$21 per hour, with compensation factors including background, experience, and work location.
Requirements
- High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
- 1–2 years of customer service experience.
Nice To Haves
- Healthcare customer service experience is preferred.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow appropriate processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Collect over-the-counter payments and reconcile all charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Performance-based incentives
- Professional development through internal platforms
- Career progression opportunities
- Paid time off
- Sick leave or Extended Illness Bank accrual, depending on state law
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
