Patient Services Coordinator

Fenway Health•Boston, MA

39d•$22 - $24•Onsite

About The Position

Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily, including Saturdays as required. The Patient Services Coordinator is responsible for the completion of various billing services.

Requirements

Minimum of high school graduate or equivalent.
Computer experience
Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others
Calm, patient, flexible, and understanding manner
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Nice To Haves

Successful customer service background
Previous experience in healthcare or medical office administration
Bilingual Spanish/English
Knowledge of business procedures
Experience working with an ethnically, culturally, and racially diverse work staff

Responsibilities

Provide excellent customer service
Greet each client with a smile and welcoming, professional manner
Answer each phone call in a cheerful and professional manner
Log information on calls received, where required and maintains detailed and accurate records
Provide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of the correct response to inquiries)
Schedule appointments according to established procedure
Refer unusual or difficult situations to supervisor
At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
Be discrete when obtaining sensitive information from clients
Establish and maintain effective working relationships with co-workers, supervisors and the general public
Perform reception duties in an efficient, professional and courteous manner
Accurately perform registration process for new and existing patients
Accurately register and enter new patient demographic data and insurance information in the system
Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received
Collect co-payments and agreed fees at check-in
Collection of daily cash and audit procedures
Collect client payments and record in a timely and accurate manner
Verify all transactions at the end of the day and report all discrepancies
Run daily reports in a timely manner and according to written guidelines
Performs other related job duties as required