Patient Services Coordinator
About The Position
The Patient Services Coordinator supports daily personal care services for clients in accordance with state regulations and company policy. The role coordinates services to promote quality, client satisfaction, and effective collaboration with Care Partners. It provides primary support for daily EVV and payroll functions, handles authorization and scheduling changes, helps ensure staffing fill-rate expectations, and researches payroll and billing questions under the direction of the Client Service Manager. The coordinator also serves as a liaison for Field Supervisors communicating with payer Case Management teams and supports recruiting and onboarding needs. This is a full-time, in-office position in Brooklyn, New York, scheduled Monday through Friday from 9:00 a.m. to 5:00 p.m. Bilingual English/Spanish is required. The stated hourly salary range is $25.00–$28.00, with offers based on experience.
Requirements
- High school diploma or GED.
- Bilingual English/Spanish speaking ability.
- Previous home health care or home care experience is highly desirable.
Nice To Haves
- Staffing experience preferred.
Responsibilities
- Monitor and support daily client services in accordance with state regulations and company policy, ensuring quality service coordination for clients and Care Partners.
- Provide primary support for daily EVV and payroll functions.
- Process and communicate authorization and schedule changes to coordinate services and support client satisfaction.
- Coordinate use of Care Partner teams to meet fill-rate expectations.
- Research and resolve payroll and billing questions under the direction of the Client Service Manager.
- Act as a liaison for Field Supervisors communicating with payer Case Management teams.
- Support team recruiting and onboarding needs.
Benefits
- Medical, dental, and vision coverage.
- Paid time off and paid holidays.
- Professional development opportunities.
- Company-matching 401(k).
- Flexible spending and health savings accounts.
- Employee assistance program.
- Pet insurance.
- Access to Calm meditation, sleep, and relaxation app.
- Programs celebrating employee achievements, milestones, and colleagues.
- Company store credit for first AccentCare-branded scrubs for patient-facing employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
