Patient Services Coordinator - Float

PT Solutions Physical Therapy • Appleton, WI

5d • $18 - $24

About The Position

PT Solutions Physical Therapy is seeking a Patient Services Coordinator to support patients, providers, and insurers and help make the care journey seamless. This role manages administrative and communication processes, including insurance verification, prior authorizations, physician referrals, scheduling, payment reconciliation, and charge reconciliation. The position is full-time and floats among the Appleton, Oshkosh, and Neenah clinics.

Requirements

• High school diploma or GED at minimum; submission of documentation for the highest level of education obtained is required.
• 1–2 years of customer service experience.
• Ability to follow HIPAA guidelines.

Nice To Haves

• Healthcare customer service experience.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow appropriate processes for insurance verification and benefits management.
• Obtain authorizations and prior authorizations.
• Collect over-the-counter payments and reconcile charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Performance-based incentives
• Professional development
• Career progression opportunities
• Paid time off
• Sick leave or Extended Illness Bank accrual, depending on state law
• Reimbursement for endurance race entry fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED