Patient Services Coordinator

ALASKA HEART INSTITUTE • Matsu, AK

105d • $20 - $29

About The Position

The Patient Services Coordinator coordinates and schedules patient appointments efficiently and promptly and performs patient check-in and check-out duties. The role involves providing quality interactions with patients and staff, greeting and registering patients, verifying insurance eligibility and benefits, and maintaining accurate patient and physician schedule information. The coordinator also oversees the reception area and helps coordinate patient movement throughout the Institute.

This position is located in Wasilla - Matsu, Alaska. The starting pay range is $20–$29 per hour, dependent upon experience. The employer notes that responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology.
• One to two years of experience in a customer service setting.
• One year of receptionist or front-desk experience in health care.
• Experience verifying insurance eligibility within a medical practice setting.
• Excellent customer service skills, attention to detail, and computer literacy.

Nice To Haves

• Knowledge of medical terminology is preferred.

Responsibilities

• Coordinate and schedule patient appointments using computerized appointment systems.
• Relay necessary information to appropriate staff.
• Verify insurance eligibility, review benefits, and update patient demographic information.
• Greet and register patients promptly and in a professional, pleasant, and helpful manner.
• Verify completion of appropriate forms and obtain signatures when necessary.
• Maintain and update physicians’ schedules to ensure patients are scheduled properly.
• Oversee the reception area and coordinate patient movement throughout the Institute.
• Verify patient insurance eligibility, copayments, and deductibles.
• Collect fees due at the time of the visit.
• Reconcile the daily cash drawer and fee slips.
• Review fee slips for information necessary to submit for payment.

Benefits

• Medical, dental, and vision benefits.
• Colonial Life elective benefits.
• Life insurance.
• Profit sharing.
• 401(k).
• Health savings account (HSA).
• Flexible spending account (FSA).
• Employee assistance program.
• Wellness program.
• Paid time off, starting at up to 5.84 hours per pay period and increasing with years of service.
• Eight paid holidays per year.
• FMLA.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED