Patient Services Coordinator

PT Solutions • Westfield, NJ

25d • $20 - $21

About The Position

PT Solutions Physical Therapy is seeking a Patient Services Coordinator to support patients, providers, and insurers and help ensure a seamless care journey. The role manages administrative and communication processes, including insurance verification, prior authorizations, physician referrals, scheduling, and payment reconciliation. The company describes itself as a clinician-founded, mission-driven physical therapy practice and offers ongoing training, mentorship, and opportunities for career advancement.

Requirements

• High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
• 1–2 years of customer service experience.

Nice To Haves

• Healthcare customer service experience is preferred.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow processes for insurance verification and/or benefits management.
• Obtain authorizations and/or prior authorizations.
• Collect over-the-counter payments and reconcile charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with match.
• Performance-based incentives.
• Professional development through strategic internal platforms.
• Career progression opportunities within a nationwide physical therapy practice.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
• Reimbursement for endurance race entry fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED