Patient Services Coordinator

External Brand•Kyle, TX

14d•Onsite

About The Position

The Patient Services Coordinator serves as an initial point of contact in a clinic setting, performing patient check-in and check-out and booking appointments. The role carries out all duties while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. It also supports patient registration, payments, insurance verification, document handling, and clinic operations.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key, and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem-solving skills.
Ability to work in a team environment and align actions with teammates working toward common goals.
Ability to manage competing priorities.
Ability to engage others, listen, and adapt responses to meet their needs.
Excellent verbal and written communication skills.
Ability to perform job duties professionally.
Ability to understand, recall, and communicate factual information; understand, recall, and apply oral or written instructions; organize thoughts and ideas clearly; and apply common sense.

Nice To Haves

Experience working in a medical setting.

Responsibilities

Book appointments in the computer system, confirm or update demographic information, and notify patients of account balances.
Greet patients and record their arrival in the computer system.
Verify insurance eligibility using online resources and Medifax.
Ensure required paperwork is complete and current, and scan insurance cards when applicable.
Collect and post patient payments, balance the cash drawer, and prepare it for the end-of-day deposit.
Print face sheets, receipts, and other documents as needed.
Notify appropriate personnel about emergencies, messages, and patient arrivals.
Confirm appointments in advance, run reschedule reports, book rescheduled appointments, and ensure reports are accurate and current.
Verify Workers’ Compensation claims, ensure related paperwork is complete, and follow up as needed.
Assist patients with setting up payment plans and issue payment receipts.
Book follow-up appointments.
Follow company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
Perform patient registration by collecting and entering demographic and insurance information to establish patient accounts, when needed.
Create master deposits as directed.
Sort and distribute Rightfax documents.
Process onsite release-of-information requests.
Prioritize onsite sorting, scanning, and numbering of loose papers.
Run and distribute wait-list reports as directed.
Perform other duties as assigned.