Patient Services Coordinator, TSC

The Surgical Clinic•Nashville, TN

10d

About The Position

The Patient Services Coordinator provides comprehensive medical office support, including patient registration, scheduling, reception, and management of inbound and outbound documentation in electronic or paper form. The role supports patients in person and by telephone, obtains insurance and demographic information, collects payments, and schedules internal and external appointments. The coordinator also supports clinic workflows, patient records, communications, and applicable governmental, insurance, and quality initiative programs. The position may require travel or floating to other clinics for business needs.

Requirements

High school graduate or equivalent GED.
At least five years of experience in a professional office with customer service experience.
Strong computer skills, including Windows file management, Microsoft Office, and email.
Electronic Medical Records experience, or ability to obtain it within 90 days.
Complete competencies for registration and scheduling coordinator functions within 90 days.
Good verbal and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Ability to travel to satellite clinics when necessary.
Ability to lift 25 pounds.

Responsibilities

Answer telephones and greet patients courteously and efficiently; route calls and messages to the appropriate discipline or department.
Follow management policies and procedures to help standardize processes across clinics.
Conduct patient check-in and check-out and manage medical records according to policy and procedure.
Serve as a preceptor for newly hired staff.
Track patients in the EHR as they move to their next location and ensure no patients are missed.
Obtain patient registration, demographic, and insurance information and enter it, including related paper and electronic documents, into the Patient Management System or EHR.
Ensure eligible patients receive appropriate distress screening.
Collect co-payments and other payments at the time of service and complete end-of-day procedures, including daily deposits and sign-in sheets.
Follow up on canceled and missed appointments and document them properly.
Schedule internal and external patient appointments.
Run or work daily reports to identify patients with unscheduled orders.
Distribute communications to patients about applicable program details.
Generate and send clinical summaries from the EHR to external providers’ offices.
Communicate information about the Patient Engagement Portal and assist patients with registration.
Maintain communication with the pre-certification team regarding urgent cases and denial or peer-to-peer requests.
Ensure the proper billing documents are faxed with diagnostic orders when a patient is on study.
Prepare the EHR for the next provider visit and obtain necessary records before appointments.
Follow standard operating procedures for external follow-ups.
Open and distribute mail as needed.
Electronically scan or import appropriate patient-related records into the EHR.
Distribute outbound correspondence or copies of records as needed.
Provide excellent customer service and respond promptly to patient, physician, and clinical requests.
Communicate with other staff members using the Instant Messaging System.
Travel or float to other clinics for business needs.
Maintain patient confidentiality and adhere to Tennessee Oncology policies and procedures.
Perform other duties as assigned.