Patient Services Coordinator, TSC

The Surgical Clinic•Smyrna, TN

12d

About The Position

The Patient Service Representative provides excellent customer service in person and by phone, greets patients and visitors, schedules appointments, maintains medical records, verifies insurance, and ensures that interactions with the office meet a superior standard. Because surgery can be a stressful time, the role calls for confidently offering exceptional customer service. The position supports The Surgical Clinic (TSC), a Middle Tennessee private practice group whose surgeons provide a range of specialties and procedures at convenient locations.

Requirements

High school diploma or equivalent.
Medical terminology, specifically related to vascular and general surgery.
Interpersonal and human-relations skills, including telephone etiquette.
Organizational skills.
Knowledge of electronic medical records.
Ability to set priorities while multitasking.
Ability to maintain confidentiality according to HIPAA guidelines.
Knowledge of modern office equipment.

Responsibilities

Provide excellent customer service to patients, referring physicians, and callers to the TSC clinic.
Check in patients and visitors for appointments and meetings.
Collect copayments, deductibles, and self-pay balances.
Direct patient flow and monitor the waiting room to support clinic efficiency.
Verify patient demographics and insurance, and obtain referrals or authorizations before visits.
Close out end-of-day reports, balance collected money against reports, and submit funds to the CBO.
Send patients appropriate appointment paperwork and letters.
Schedule appointments and maintain schedules for multiple physicians.
Operate the multiline phone system and gather information needed to transfer calls to the appropriate person.
Maintain patient records and process medical-record requests in accordance with HIPAA guidelines.
Scan patient records into the electronic medical record system.
Distribute dictated office notes and letters to referring offices.
File patient data upon receipt of information.
Perform data entry, copying, faxing, and emailing.
Perform other duties as requested.