Patient Services Coordinator, TSC

Tennessee Oncology•Nashville, TN

About The Position

The Patient Services Coordinator provides comprehensive medical office support, including patient registration and scheduling. The role manages reception in person and by telephone, gathers patient insurance and demographic information, collects co-payments and other payments, schedules internal and external appointments, and monitors and distributes electronic and paper documentation. The coordinator supports patient flow, clinic administration, accurate medical records, and communication among patients, providers, referring offices, and clinic staff. The position may require floating or traveling to other clinics to support business operations.

Requirements

High school diploma or GED.
At least 2 years of experience in a professional office with customer service.
Complete competencies for registration and scheduling coordinator functions within 90 days.
Strong computer skills, including Windows file management, MS Office, and email.
Good verbal and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Ability to travel to satellite clinics when necessary.
Ability to lift 25 pounds.

Nice To Haves

Electronic Medical Records experience; this experience may be obtained within 90 days.

Responsibilities

Provide customer service to patients, referring physicians, and callers.
Answer the multi-line phone system, obtain and relay accurate information, and transfer calls appropriately.
Greet and check in patients and visitors, support efficient patient flow, and monitor the waiting area.
Collect co-payments, deductibles, and self-pay balances; reconcile and submit end-of-day financial reports and deposits.
Verify patient demographics and insurance, and obtain referrals and authorizations before visits.
Schedule and manage appointments for multiple physicians, including internal and external referrals.
Track patient movement in the EMR to support continuity of care and prevent missed encounters.
Prepare the EMR for provider visits by importing necessary records and documentation.
Document and follow up on canceled or missed appointments.
Conduct patient check-in and check-out according to clinic policies.
Assist patients with registration and use of the Patient Portal.
Maintain patient records and process medical record requests in compliance with HIPAA guidelines.
Scan and import patient-related documents into the EMR.
Distribute outbound correspondence, including dictated notes and letters to referring offices.
Perform administrative tasks such as data entry, copying, faxing, emailing, and mail distribution.
Communicate with insurance verification teams regarding urgent cases, denials, and peer-to-peer requests.
Follow standard operating procedures for external follow-ups and documentation.
Complete provider MIPS requirements accurately and on time.
Protect patient confidentiality and comply with organizational policies and procedures.
Use internal communication tools to coordinate with staff.
Float or travel to other clinics as needed to support business operations.
Perform other related duties as assigned.