Patient Services Coordinator, TSC

The Surgical Clinic•Nashville, TN

About The Position

The Patient Services Coordinator provides medical office support, including patient registration and scheduling. The role manages reception in person and by telephone, obtains patient insurance and demographic information, collects payments, schedules internal and external appointments, and monitors and distributes electronic and paper documentation. The coordinator supports patient flow, maintains records and documentation, and helps ensure continuity of care while following clinic procedures and protecting patient confidentiality. Travel or floating to other clinics may be needed to support business operations.

Requirements

High school graduate or GED.
Complete competencies for registration and scheduling coordinator functions within 90 days.
At least 2 years of experience in a professional office with customer service.
Strong computer skills, including Windows file management, MS Office, and email.
Good verbal and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Ability to travel to satellite clinics when necessary.
Ability to lift 25 pounds.

Nice To Haves

Electronic Medical Records experience is preferred; otherwise, it must be obtained within 90 days.

Responsibilities

Provide customer service to patients, referring physicians, and callers.
Answer the multi-line phone system, relay accurate information, and transfer calls appropriately.
Greet and check in patients and visitors, support efficient patient flow, and monitor the waiting area.
Collect co-payments, deductibles, and self-pay balances; reconcile and submit end-of-day financial reports and deposits.
Verify patient demographics and insurance, and obtain referrals and authorizations before visits.
Schedule and manage appointments for multiple physicians, including internal and external referrals.
Track patient movement in the EMR to support continuity of care and prevent missed encounters.
Prepare the EMR for provider visits by importing necessary records and documentation.
Document and follow up on canceled or missed appointments.
Conduct patient check-in and check-out according to clinic policies.
Assist patients with registration and engagement through the Patient Portal.
Maintain patient records and process medical record requests in compliance with HIPAA guidelines.
Scan and import patient-related documents electronically into the EMR.
Distribute outbound correspondence, including dictated notes and letters to referring offices.
Perform administrative tasks such as data entry, copying, faxing, emailing, and mail distribution.
Communicate with insurance verification teams regarding urgent cases, denials, and peer-to-peer requests.
Follow standard operating procedures for external follow-ups and documentation.
Complete provider MIPS requirements accurately and on time.
Maintain confidentiality of patient information and follow organizational policies and procedures.
Use internal communication tools, such as instant messaging systems, to coordinate with staff.
Float or travel to other clinics as needed to support business operations.
Perform other related duties as assigned.