Patient Services Coordinator, TSC

OneOncology•Nashville, TN

13d

About The Position

The Patient Service Representative provides excellent customer service in person and over the phone. The role greets patients and visitors, schedules appointments, maintains medical records, verifies insurance, and helps ensure that every interaction with the office meets a high standard. Because surgery can be a stressful time, the coordinator is expected to offer confident, exceptional customer service.

Requirements

High school diploma or equivalent.
Medical terminology, specifically related to vascular and general surgery.
Interpersonal and human-relations skills, including telephone etiquette.
Organizational skills.
Electronic medical record knowledge.
Ability to set priorities while multitasking.
Ability to maintain confidentiality according to HIPAA guidelines.
Knowledge of modern office equipment.

Responsibilities

Provide excellent customer service to patients, referring physicians, and callers to the TSC clinic.
Perform front-office duties, including checking in patients and visitors, collecting copays, deductibles, and self-pay balances, directing patient flow, and monitoring the waiting room.
Verify demographics and insurance, and obtain referrals and authorizations before visits.
Close out end-of-day reports, reconcile money received against reports, and submit it to the CBO.
Send patients appropriate appointment paperwork and letters.
Schedule appointments and maintain schedules for multiple physicians.
Operate the multiline phone system, gather appropriate information, and transfer calls to the correct person.
Maintain patient records and process medical-record requests in accordance with HIPAA guidelines.
Scan patient records into the EMR.
Distribute dictated office notes and letters to referring offices.
File patient data upon receipt.
Perform data entry, copying, faxing, and emailing.
Perform other duties as requested.