Patient Services Coordinator, TSC

OneOncology•Columbia, TN

About The Position

The Patient Services Coordinator provides medical office support, including patient registration, reception, and appointment scheduling. The role serves patients and callers in person and by telephone, gathers insurance and demographic information, collects payments, and schedules internal and external appointments. It also monitors and distributes electronic and paper documentation, supports provider visits through the electronic medical record (EMR), and completes administrative and follow-up tasks in accordance with clinic procedures and privacy requirements. The coordinator may float or travel to other clinics as needed to support business operations. The role requires the ability to travel to satellite clinics and lift up to 25 pounds.

Requirements

High school diploma or GED.
At least 2 years of experience in a professional office with customer service.
Complete registration and scheduling coordinator competencies within 90 days.
Strong computer skills, including Windows file management, Microsoft Office, and email.
Good verbal and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Ability to travel to satellite clinics when necessary.
Ability to lift 25 pounds.

Nice To Haves

Electronic medical records experience is preferred; otherwise, it is expected within 90 days.

Responsibilities

Provide customer service to patients, referring physicians, and callers.
Answer the multi-line phone system, obtain and relay information, and transfer calls appropriately.
Greet and check in patients and visitors, support efficient patient flow, and monitor the waiting area.
Collect co-payments, deductibles, and self-pay balances; reconcile and submit end-of-day financial reports and deposits.
Verify patient demographics and insurance, and obtain referrals and authorizations before visits.
Schedule and manage appointments for multiple physicians, including internal and external referrals.
Track patient movement in the EMR to support continuity of care and prevent missed encounters.
Prepare the EMR for provider visits by importing necessary records and documentation.
Document and follow up on canceled or missed appointments.
Complete patient check-in and check-out according to clinic policies.
Assist patients with registration and engagement through the Patient Portal.
Maintain patient records and process medical record requests in compliance with HIPAA guidelines.
Scan and import patient-related documents electronically into the EMR.
Distribute outbound correspondence, including dictated notes and letters to referring offices.
Complete administrative tasks such as data entry, copying, faxing, emailing, and mail distribution.
Communicate with insurance verification teams regarding urgent cases, denials, and peer-to-peer requests.
Follow standard operating procedures for external follow-ups and documentation.
Complete provider MIPS requirements accurately and on time.
Protect patient confidentiality and follow organizational policies and procedures.
Use internal communication tools, such as instant messaging, to coordinate with staff.
Float or travel to other clinics as needed to support business operations.
Perform other related duties as assigned.