Patient Services Coordinator

The US Oncology Network•Weatherford, TX

23d•Onsite

About The Position

The US Oncology Network is seeking a Patient Services Coordinator to support the Medical/Radiation Oncology Front Office at Texas Oncology’s clinic at 907 Foster Lane in Weatherford, Texas. This full-time position has a typical schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. The position may be classified as Level 1, Level 2, or Senior based on relevant work experience. The coordinator professionally welcomes patients and their friends and family, registers and schedules appointments, and handles incoming calls and messages between patients and clinical staff. The role also provides administrative support and requires adherence to the US Oncology Compliance Program, including its Code of Ethics and Business Standards, and to its Shared Values.

Requirements

High school diploma or equivalent required for Level 1.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
Successfully complete required e-learning courses within 90 days of occupying the position.
For Level 2, including Level 1 requirements: at least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
For Senior level, including Level 1 and Level 2 requirements: at least 5 years of front medical office receptionist experience with insurance forms and scheduling software.
Regularly sit and use hands to finger, handle, or feel; occasionally stand, walk, reach, and lift or move up to 30 pounds.
Vision and hearing corrected to normal ranges.

Nice To Haves

Some receptionist or office experience preferred for Level 1.
Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check patients in and notify clinical staff of their arrival.
Provide patients with paperwork, collect it, check it for completeness, file it, and update demographic and insurance information in the system.
Collect co-pays and balances and provide receipts.
Answer, screen, and respond to routine incoming calls; route calls or take thorough messages, page clinic personnel when appropriate, and communicate messages accurately and promptly according to procedures.
Check patients out after examinations and schedule return appointments according to physician or office guidelines.
Provide patients with appointment details, including time, location, directions, instruction sheets, and other relevant information.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and document the information in the patient chart.
Provide general administrative support, including filing charts and forms; maintain an orderly lobby and adequate supplies of legible forms and office supplies.
Protect patient-record confidentiality and comply with applicable state and federal laws and guidelines, including HIPAA.
Perform other duties as requested or assigned; may type memos and forms.