Patient Services Coordinator

SynergenX Health Holdings LLC • Roanoke, TX

15d • Onsite

About The Position

SynergenX, Low T Center & HerKare specialize in hormone replacement, weight management, and targeted wellness services. The Patient Services Coordinator is a welcoming first point of contact for patients and supports front-office operations and assigned clinical duties under the direction of licensed providers. The role combines customer service, administrative responsibilities, and clinical support to keep daily clinic operations running smoothly. The ideal candidate is compassionate, detail-oriented, and comfortable multitasking in a fast-paced environment.

This is an onsite, part-time role in Alliance, Texas, working 20–30 hours per week. Employees must be available to work 2–3 Saturdays per month and arrive 15 minutes before scheduled shifts, recording all time worked. Clinic operating hours are Monday 8:00 AM–5:00 PM, Tuesday 8:00 AM–7:00 PM, Wednesday 8:00 AM–1:00 PM, Thursday 7:00 AM–5:00 PM, Friday 8:00 AM–5:00 PM, and Saturday 8:00 AM–12:00 PM.

Requirements

• High school diploma or GED.
• Excellent customer service, communication, and interpersonal skills.
• Comfort discussing insurance, billing, and payment questions.
• Basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy clinic.
• Successful completion of a criminal background check.
• Availability to work 2–3 Saturdays per month.

Nice To Haves

• Previous medical office, medical assisting, or healthcare experience.
• Familiarity with EHR systems and Microsoft Office.

Responsibilities

• Greet patients, complete check-in, and coordinate appointments.
• Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately.
• Collect and process patient payments accurately.
• Maintain accurate patient and insurance information in the EHR.
• Answer calls, manage messages, and respond to emails, texts, and faxes.
• Complete daily cash reconciliation, End-of-Day records, and bank deposits as assigned.
• Provide administrative support and help maintain efficient clinic flow.
• Keep the front desk and waiting area clean, organized, and welcoming.
• Assist with patient rooming and assigned clinical duties under provider direction, consistent with training and applicable requirements.
• Assist with inventory and keep clinic supplies, snacks, and supplements stocked.
• Attend required team meetings and training.
• Maintain patient confidentiality and follow HIPAA, safety standards, and clinic policies.

Benefits

• Two weeks of paid training.
• Scrubs provided.
• Employee discount.
• Clinics closed for six major holidays.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED