Patient Services Coordinator

UVA Health • Bristow, VA

9d • $18 - $25

About The Position

The Patient Services Coordinator schedules and registers patients for an outpatient clinic. The role verifies patient eligibility and ensures that required pre-authorizations, referrals, and pre-certifications are obtained by coordinating with physician offices, Utilization Review, and Business Office departments. The team member may also perform other job-related duties as directed by the Supervisor.

The role communicates with clinic staff and visitors, greets and assists visitors, answers incoming calls, and provides accurate information. It works collaboratively with team members to meet patient and team goals, participates in staff meetings, adjusts activities to accommodate internal customers, and addresses conflicts appropriately.

This position may require travel between campus buildings and remote facilities, as well as out-of-town travel as needed. Safety equipment, such as a HEPA mask, may be required for infection prevention. The role has no on-call responsibilities.

Requirements

• High school diploma or GED.
• One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
• Knowledge of basic medical terminology.
• Ability to communicate verbally and in writing and provide excellent customer service.
• Insurance knowledge for certain assigned tasks, including the ability to understand insurance cards and benefit details.
• Ability to interact directly with the public in a professional and empathetic manner.

Nice To Haves

• Knowledge of government/state and patient assistance programs.
• Working knowledge of ICD-10 and CPT coding.
• Strong computer skills.
• Proficiency in Windows and Microsoft Office.

Responsibilities

• Schedule and register patients for the outpatient clinic.
• Verify patient eligibility and ensure required pre-authorizations, referrals, and pre-certifications are obtained, coordinating with physician offices, Utilization Review, and Business Office departments.
• Greet and assist department visitors.
• Answer incoming telephone calls and provide accurate information.
• Communicate effectively with clinic staff and visitors and contribute to communication efforts across the organization.
• Work with the team to achieve patient and team goals, communicate professionally with co-workers, and participate in staff meetings.
• Adjust activities to accommodate team members and internal customers, resolve conflicts independently as appropriate, and respond constructively to feedback.
• Perform other job-related duties as directed by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED