Patient Services Coordinator

The US Oncology Network•Dallas, TX

2d•Onsite

About The Position

The Patient Services Coordinator supports the Urology Department at Texas Oncology’s 7777 Forest Lane C618 clinic in Dallas, Texas. This full-time role provides front-desk and administrative support, including welcoming patients and visitors, registering and scheduling appointments, and directing incoming calls and messages. The role requires frequent interaction with patients and staff and adherence to confidentiality requirements and applicable laws and guidelines concerning patient records. The position may be filled at Level 1, Level 2, or Senior level based on relevant experience.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Successfully complete required e-learning courses within 90 days of occupying the position.
For Level 2: At least 18 months of front medical office receptionist experience, including insurance forms and scheduling software.
For Senior level: At least 5 years of front medical office receptionist experience, including insurance forms and scheduling software.

Nice To Haves

Some receptionist or office experience is preferred for Level 1.
Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2 and Senior.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check in patients and notify clinical staff of their arrival.
Provide and explain paperwork for patients to complete, collect and check forms for completeness, file forms, and update demographic and insurance information.
Collect co-payments and balances and provide receipts.
Answer, screen, and respond to routine questions; route calls and messages to appropriate personnel, page clinic personnel when appropriate, and communicate messages accurately and promptly.
Check patients out after examinations and schedule return appointments according to physician or office guidelines.
Provide appointment details, including time, location, directions, and instructions.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and make notes in patient charts.
Provide general administrative support, including filing charts and forms and, as needed, typing memos and forms.
Maintain an orderly lobby and an adequate supply of forms and office supplies.
Follow confidentiality requirements and applicable state and federal laws and guidelines regarding patient records.
Support and adhere to the US Oncology Compliance Program, Code of Ethics, Business Standards, and Shared Values.
Perform other duties as requested or assigned.