Patient Services Coordinator

OrthoCarolina • Charlotte, NC

4d • Remote

About The Position

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic. The role is remote and based with the Contact Center team. Training is onsite at the Matthews, North Carolina office for the first three weeks of employment. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

The coordinator schedules appointments, answers incoming calls, handles patient rescheduling, and provides referral physicians and other healthcare providers with information and appropriate resources. The PSC supports the clinical team by completing templates and protocols for medical questions and sending them to the clinical team for response. Calls must be handled promptly and courteously, and appointments must follow OrthoCarolina and clinic policies.

OrthoCarolina describes its team as a diverse group of individuals who uphold standards of excellence and teamwork. The organization has 43 care locations and more than 1,700 professionals. Employees are eligible for company holidays, wellness programs, and tuition reimbursement.

Requirements

• High school graduate, GED, or equivalent experience.
• At least one year of experience in a call center or medical setting involving inbound calls, scheduling, patient flow, and patient care.
• Prior direct experience in a fast-paced customer service setting.
• Ability to learn proprietary software applications.
• Skill in telephone procedures.

Nice To Haves

• Associate’s or bachelor’s degree.
• Knowledge of medical terminology.
• Experience as an MAA, MOA, Unit Secretary, EMT, or other healthcare certification.
• Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR.

Responsibilities

• Schedule patient appointments and answer incoming calls from patients and healthcare providers.
• Handle calls in a timely and courteous manner and ensure appointments comply with OrthoCarolina and clinic policies.
• Reschedule patients as needed to accommodate clinic schedules.
• Assist referral physicians and other healthcare providers by providing information and appropriate resources in a timely manner.
• Support the clinical team by completing templates and protocols for patient medical questions and sending them to the clinical team for response.

Benefits

• Paid company holidays
• Wellness programs
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED