Patient Services Coordinator

UVA Health • Gainesville, VA

32d • $18 - $25 • Onsite

About The Position

The Patient Services Coordinator schedules and registers patients for an outpatient clinic. The role verifies patient eligibility and ensures necessary pre-authorizations, referrals, and pre-certifications are obtained by working closely with physician offices, Utilization Review, and Business Office departments. The team member may perform other job-related duties as directed by the Supervisor, and responsibilities may change over time.

This is a full-time position at the Gainesville or Warrenton location, with a Monday-through-Friday schedule. The locations are closed on weekends and major holidays. The role may require travel between campus buildings, remote facilities, and out of town as needed. It may also require safety equipment, such as a HEPA mask, for infection prevention.

Requirements

• High school diploma or GED.
• At least one year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
• Knowledge of basic medical terminology.
• Ability to communicate verbally and in writing and provide excellent customer service.
• Insurance knowledge for certain assigned tasks, including the ability to understand insurance cards and benefit details.
• Ability to deal directly with the public in a professional and empathetic manner.
• Ability to stand constantly, walk frequently, and bend or stoop; proficient communication, auditory, and visual skills; attention to detail and ability to write legibly.
• Ability to lift, push, or pull up to 100 pounds; Safe Handling Equipment must be used for weights over 35 pounds.

Nice To Haves

• Knowledge of government/state and patient assistance programs.
• Working knowledge of ICD-10 and CPT coding.
• Strong computer skills.
• Proficiency in Windows and Microsoft Office.

Responsibilities

• Schedule and register patients for the outpatient clinic.
• Verify patient eligibility and ensure required pre-authorizations, referrals, and pre-certifications are obtained, coordinating with physician offices, Utilization Review, and Business Office departments.
• Greet and assist visitors to the department.
• Answer incoming telephone calls and provide accurate information.
• Communicate effectively with clinic staff and visitors at all levels.
• Work with the team to achieve patient and team goals, communicate professionally with coworkers, and participate in staff meetings.
• Adjust activities to accommodate the needs of team members and internal customers, resolve conflicts independently as appropriate, and act positively on feedback.
• Perform other job-related duties as directed by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED