Patient Services Coordinator

Children’s Hospital of Philadelphia•Philadelphia, PA

7d•$23 - $29

About The Position

The Patient Services Coordinator collects and documents patient referral information from external sources and coordinates referral information with home care disciplines and referral sources to support continuity of care from hospital to home. The role also communicates with existing home care patients about ongoing needs for enteral feeds, respiratory supplies, and durable medical equipment. The coordinator manages and documents reorders, physician orders, and delivery schedules for assigned patients.

Requirements

High school diploma or GED.
At least two years of related experience in medical supply, home health, patient service, and/or customer service work.
Computer literacy and data entry skills.
Strong oral and written communication skills.
Strong organizational skills.

Responsibilities

Take accurate and complete referrals for the home care department.
Enter received referral information into the home care information system.
Communicate referral handoffs to the involved home care disciplines.
Complete initial referral requirements, including confirming insurance coverage, obtaining physician orders, entering supply orders, and coordinating delivery timing and location with the interdisciplinary team.
Update patient information in the home care information system in a timely manner.
Proactively contact assigned home care patients to ensure their reorder needs are met accurately and on time.
Work with the warehouse operations team to ensure patient reorder needs are met accurately and on time.
Enter patient information and reorders, and document notes accurately in the home care information system.
Coordinate with biomedical and clinical teams to ensure preventative maintenance on durable medical equipment occurs before its due date.
Coordinate discharge for assigned patients according to CHHC/CHOP policy and regulatory and accrediting agency guidelines.
Perform other duties as assigned by Home Care management.