Patient Services Coordinator Sr.

The US Oncology Network • Austin, TX

2d • Onsite

About The Position

The Patient Services Coordinator supports the Medical and Radiation Oncology Departments at Texas Oncology’s clinic at 4101 James Casey Street #100 in Austin, Texas. The role professionally welcomes patients and their families, registers and schedules appointments, and answers, screens, and directs incoming calls while relaying messages between patients and clinical staff. It also provides general administrative support and requires adherence to the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values.

This full-time role is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The position may be filled at Level 1, Level 2, or Senior based on relevant work experience. Texas Oncology is part of The US Oncology Network and provides community-based cancer care.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Ability to complete required e-learning courses within 90 days of occupying the position.
• For Level 2 and Senior: at least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• For Senior: at least 5 years of front medical office receptionist experience with insurance forms and scheduling software.
• Adherence to confidentiality requirements and applicable state and federal laws and guidelines regarding patient records.

Nice To Haves

• Some receptionist or office experience is preferred for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling is a plus.

Responsibilities

• Greet patients and visitors professionally, check in patients, and notify clinical staff when patients arrive.
• Provide and explain patient paperwork, collect and check forms, update demographic and insurance information, and collect co-pays and balances.
• Answer, screen, and route calls; take and communicate accurate messages and page clinic personnel when appropriate.
• Check patients out and schedule return appointments, providing appointment details and recording, communicating, and rescheduling cancellations or missed appointments.
• Provide general administrative support, including filing records and forms, maintaining the lobby and supplies, and typing memos or forms as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED