Patient Services Coordinator

PT Solutions Physical Therapy • Vienna, VA

7d • $18 - $24 • Onsite

About The Position

PT Solutions Physical Therapy is seeking a Patient Service Coordinator for its soon-to-open Reston clinic. The coordinator is a key administrative and communication link between patients, providers, and insurers, helping ensure patients can access care efficiently and have a supportive experience. The role handles insurance and authorization processes, payment reconciliation, patient and provider relationships, and scheduling-related coordination. PT Solutions offers ongoing training, mentorship, and opportunities for career advancement.

Requirements

• High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
• 1–2 years of customer service experience.

Nice To Haves

• Healthcare customer service experience.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow appropriate processes for insurance verification and/or benefits management.
• Obtain authorization and/or prior authorization.
• Collect over-the-counter payments and reconcile all charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with employer match.
• Performance-based incentives.
• Professional development through internal platforms.
• Career progression opportunities.
• Paid Time Off and either Sick Leave or Extended Illness Bank accrual, depending on state law.
• Reimbursement for endurance race entry fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED