Patient Services Coordinator

The US Oncology Network • Houston, TX

10d • Onsite

About The Position

The Patient Services Coordinator supports the Medical/Radiation Oncology Department at Texas Oncology’s Houston clinic. This full-time position works Monday through Friday, 8:30 a.m. to 5:00 p.m. The role may be classified as Level 1, Level 2, or Senior based on relevant work experience.

The coordinator welcomes patients and their friends and family, registers and schedules appointments, and answers, screens, and directs incoming calls. The position also provides general administrative support and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values, as well as applicable patient-record confidentiality requirements.

Requirements

• High school diploma or equivalent required for Level 1.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Must successfully complete required e-learning courses within 90 days of occupying the position.
• For Level 2, at least 18 months of front medical office receptionist experience with insurance forms and scheduling software is required.
• For Senior level, at least 5 years of front medical office receptionist experience with insurance forms and scheduling software is required.

Nice To Haves

• Some receptionist or office experience preferred for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2.

Responsibilities

• Greet patients and visitors courteously, check patients in, and notify clinical staff when patients arrive.
• Provide and explain patient paperwork; collect, review for completeness, and file forms; update demographic and insurance information; collect co-pays and balances and provide receipts.
• Answer, screen, and respond to routine calls; route calls or messages to appropriate personnel, page clinic personnel as needed, and communicate messages accurately and promptly.
• Check patients out and schedule return appointments according to physician or office guidelines; provide appointment details and instructions.
• Record cancellations and missed appointments, reschedule as appropriate, notify staff, and document the cancellation in the patient chart.
• Provide administrative support, including filing charts and forms, maintaining the lobby, and keeping forms and office supplies stocked.
• Protect patient-record confidentiality and comply with applicable state and federal requirements and HIPAA guidelines.
• Perform other duties as requested or assigned; may type memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED