Patient Services Coordinator – Surgical Practice

Unity Healthcare•Lafayette, IN

About The Position

Lafayette Surgical Clinic is seeking a friendly, organized, and dependable Patient Services Coordinator for an important front-office role. The coordinator works closely with patients, surgeons, clinical staff, and referring offices in a professional, team-oriented environment. The position supports the daily operation of the front office and helps provide a positive patient experience. The role is full-time, Monday through Friday, and benefits eligible.

Requirements

Friendly, professional, and patient-focused.
Dependable and organized.
Comfortable working in a fast-paced medical office and handling high call volume.
Detail-oriented and able to multitask.
Strong communication skills and ability to work as part of a team.
Comfortable working with patients and insurance information.
Medical office, patient access, registration, scheduling, or similar healthcare setting experience; medical office experience is required, though strong customer service and administrative experience may be considered.

Responsibilities

Maintain HIPAA compliance at all times.
Answer and direct incoming patient calls to the appropriate staff.
Schedule appointments for new and established patients.
Process incoming referrals and coordinate scheduling.
Verify insurance eligibility and benefits.
Obtain insurance authorizations when needed.
Check patients in and out.
Collect copays, balances, and other patient payments.
Maintain accurate patient information and documentation.
Communicate with patients, referring offices, and insurance companies.
Order and maintain office supplies.
Assist with the daily operation of the front office.
Work closely with surgeons and the clinical team to provide a positive patient experience.