Patient Services Coordinator – Surgical Practice

Unity Healthcare•Lafayette, IN

About The Position

Lafayette Surgical Clinic is seeking a friendly, organized, and dependable Patient Services Coordinator for an important front-office role. The position works closely with patients, surgeons, clinical staff, referring offices, and insurance companies to support a positive patient experience. The coordinator assists with the daily operation of the front office in a professional, team-oriented environment.

Requirements

Be friendly, professional, and patient-focused.
Be dependable and organized.
Be comfortable working in a fast-paced medical office and handling high call volume.
Be detail-oriented and able to multitask.
Have strong communication skills and be a team player.
Be comfortable working with patients and insurance information.
Have experience in a medical office, patient access, registration, scheduling, or a similar healthcare setting. Medical office experience is required, though candidates with strong customer service and administrative experience may be considered.

Responsibilities

Maintain HIPAA compliance at all times.
Answer and direct incoming patient calls to the appropriate staff.
Schedule appointments for new and established patients.
Process incoming referrals and coordinate scheduling.
Verify insurance eligibility and benefits.
Obtain insurance authorizations when needed.
Check patients in and out.
Collect copays, balances, and other patient payments.
Maintain accurate patient information and documentation.
Communicate with patients, referring offices, and insurance companies.
Order and maintain office supplies.
Assist with the daily operation of the front office.
Work closely with surgeons and the clinical team to provide a positive patient experience.