Patient Services Coordinator

Intrafusion•Stuart, FL

20d•Onsite

About The Position

The Patient Services Coordinator provides administrative and clinical assistance in a private outpatient-based infusion suite. The role supports clinical staff and patients throughout the patient experience, from entering a new patient into the system through the patient’s departure. It includes greeting and checking in patients, scheduling appointments, managing communications, maintaining patient records and supplies, and supporting medication inventory processes. This is a part-time position working 20 hours per week, with daytime hours, a flexible schedule, and no weekends or major holidays.

Requirements

High school diploma or equivalent required.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
Successfully complete required e-learning courses within 90 days of occupying the position.
Demonstrate adaptability, including confidently handling day-to-day challenges and adjusting to multiple demands and shifting priorities in a fast-paced environment.
Demonstrate work commitment by setting high performance standards and working efficiently to achieve them.
Commit to delivering quality services.
Meet the physical demands of the job, including sitting or standing, talking or hearing, handling and lifting patients, manual and finger dexterity, eye-hand coordination, and standing and walking for extensive periods; occasionally lift and carry items weighing up to 40 pounds.
Have corrected vision and hearing to the normal range.

Nice To Haves

Some receptionist or office experience preferred.

Responsibilities

Provide administrative support to infusion-suite clinical staff and patients to support a seamless patient experience.
Greet patients promptly, courteously, and professionally; check them in and notify clinical staff of their arrival.
Provide patients with paperwork, explain what they need to complete, collect and check forms for completeness, and file them in the EMR.
Update patient demographic and insurance information in the system; collect co-pays and balances and provide receipts.
Schedule appointments efficiently, including return appointments in accordance with physician orders and applicable insurance approval; provide appointment details and confirmation calls.
Answer, screen, and direct incoming calls; respond to routine questions, relay messages, and document communications accurately and promptly.
Check patients out after discharge by the infusion Registered Nurse.
Record cancellations and missed appointments, reschedule patients, notify appropriate staff, and document in the patient chart.
Provide general administrative support, including electronically filing charts and forms and sorting inbound emails, correspondence, and faxes; type memos and forms as needed.
Maintain the infusion suite in a neat and orderly manner and keep forms and office and medical supplies available for daily activities.
Unbox and check in medication inventory upon receipt, then label and store medications as directed.
Enter medication inventory counts into the system at the end of each day worked and communicate concerns to clinical and business office teams according to protocol.
Enter new patients and therapy changes into the EMR, monitor approval status, schedule patients once approved, and provide requested updates to providers or patients during the approval process.
Support and adhere to the Intrafusion by McKesson Compliance Program, including its Code of Ethics, Business Standards, Standard Operating Procedures, and Shared Values.
Comply with confidentiality requirements and state and federal laws and guidelines regarding patient records.
Complete other duties as requested or assigned.